Acknowledgement
The act of one who has executed a written instrument in going before a competent court or officer and declaring it to be his voluntary act and deed. Acknowledgement is a formal recognition by an insurer of receiving a notice, claim, or communication from the insured. In today’s customer centric insurance market, timely and clear acknowledgements are vital for maintaining trust and compliance with regulatory standards on claim handling and communication. After a policyholder files a claim online, they receive an immediate email acknowledgement confirming receipt and outlining the next steps in the claims process.